FAQ

Children

Due to safety matters, we advise you to not bring small children with you into the waxing rooms because of the sharp implements, CA state board approved chemical cleaners, and hot wax. We also are not responsible for children left alone in the waiting room. If this is an inconvenience, we ask that you kindly reschedule your services or bring another adult who will be responsible for them while you are receiving your services. Also know that by bringing your child/children, they are subject to other clients potential use of inappropriate language.

Tardiness

​​We understand that sometimes being late is unavoidable. However, if you are more than 5 minutes late, there is a possibility that you will have to wait for the next available time or reschedule for a different day or time. If you feel you will be or are running late, please give us a call as soon as possible.

How long does the hair have to be to be waxed?

Hair must be a quarter of an inch (or as long as a grain of rice) to be waxed.

What is the difference between a Bikini wax and a Brazilian wax?
Our "Bikini" consists of anything that sticks or pokes out of underwear line. As for anything further, that is when we consider the service to be a "Brazilian", regardless of how much you remove under the underwear. Brazilian also includes a butt strip, which the bikini does not. Feel free to further consult with your waxer if you have any more questions.

Can I wax while taking acne medications?
Please let your waxer know immediately if you are taking any oral acne medication or using topical acne medication. Depending on how long it has been since your last use, we can do a "test" strip, but it will be at the waxers discretion whether or not to proceed with the service. Also, you should not wax areas you’re using any alpha hydroxy acids over 8%.

Payment

We accept cash (we do not accept bills over $20), Visa / Mastercard / Discover / AMEX, and UWS Gift Certificates. We do accept checks, but a fee of $25 will be applied to guests next visit if a check is returned. 

What kind of wax do you use?

Urban Wax Studios uses a polymer blend hard wax. Our wax is made with a fast cooling formula that allows application at a low temperature and is ideal for bikini/brazilian waxing. 

Pets

No pets or animals are allowed in the waxing room. Service animals are permitted, but must be able to be clearly identified as such.

Cancellation

Life happens, and we get it. We do not have a cancellation fee, but we do ask that you give us as much notice as possible so we can fill that spot.

Can I get waxed on my period?

Yes, you can get waxed while on your period under the condition that you do wear a tampon during the service or we will have to reschedule. Your skin may also be more sensitive while on your period, and therefore can cause more discomfort than usual. 

Gratuity

Gratuity is not included in the price of the services, but you do have the option to add gratuity to your service during check out.

Personal Items

Urban Wax Studios is not responsible for loss or damage of personal articles. We highly recommend that you leave your valuables at home!

Will the hair come back thicker or darker?

No, any hair that is removed from the root will come back thinner and softer.

POLICIES

Do you accept walk-ins?

We do accommodate walk ins, but unfortunately we can not guarantee that there will not be a wait. We ask that you preferably call ahead of time so we can ensure that there is a time set aside just for you.

Prices

We make every effort to keep our website and menu updated, please note that our prices and services are subject to change at any time.

Is there an age requirement to get waxed?

Guests can be waxed at any age, but if they are under 18 they will need to have a parent or guardian sign a consent form. Bikini services can be performed with parental consent, but guests must be over 18 for a Brazilian wax or have a parent/guardian accompany them in the wax room.